- Who do I make money orders out to and where do I post my order?
- Do you take orders from outside of Australia?
- How long will postage take?
- Can I get a refund if I am not happy with my purchase?
- Can I return the product if I change my mind?
- How much will postage cost?
- What information is collected?
- What if I contact you?
- Who do you share information with?
- Will you contact me?
Please make out all money orders to Parkway Drive Pty Ltd and post to:
Parkway Drive Merch
PO Box 217
Suffolk Park NSW 2481
Money orders can only be used for Australian orders. International customers must use Paypal to pay for orders. The Paypal option allows you to pay with a Paypal account or a credit or debit card.
We certianly do. Any additional international postage that may be required is automatically calculated and added to the order at checkout. Delivery times for International orders can vary depending on the postal services and customs and is not guaranteed by a specific date but generally takes from 10 - 30 days. Local customs may require import duty to be paid, this is the responsibility of the customer. International customers must use Paypal as the payment method as we can not accept money orders from outside of Australia.
Once payment is received, expect a 2-14 day period for processing and delivery of Australian orders, International orders 10 - 30 days. Please ensure your current contact information is accurate and up to date. We hold no responsibility if you have supplied incorrect delivery details.
We only accept returns within 10 days of receipt if the item arrives faulty or damaged, or if the wrong item is delivered.
If a defect is apparent with your purchase please contact us via email ([email protected]) as soon as possible describing the nature of the defect and any additional relevant information regarding the purchase, including your purchase date. Once the product has been assessed we will inform you of our decision and the action we will take.
No. If you have any questions regarding a specific item we may or may not have, please feel free to contact via email to us for any advice on products ([email protected]). We are more than willing to help with whatever questions you have regarding our merch.
The cost of shipping is included in the price for all orders shipped within Australia. For international orders, any additional postage requirement is automatically calculated and added to the order at checkout. Delivery times for International orders can vary depending on the postal services and customs and is not guaranteed by a specific date but generally takes from 10 - 30 days.
Parkway Drive’s priority is our customer’s privacy and security. The only information we collect is used to complete your order.
Parkway Drive will protect all information we receive from our customers and will never share, sell or give out any part of your order details.
Parkway Drive collects your name, email address and postal address which are used to fulfil your order. We keep these details in a secure area in our system to make ordering easier the next time you visit.
We may keep a copy of any correspondence from you to ensure all orders are accurate transactions.
We do not share, sell, trade or rent user information to anyone.
If you have elected to, you will receive occasional email newsletters from us describing new and upcoming items. You may cancel these at any time.